Descripción del puesto
You’ll work with the Customer Engineering Development Team for our client’s own DevOps (and OpenSource!) product. You’ll get to design and implement key features, and to maintain and solve critical (and already reproduced) issues for our users.
Responsible for
● Provide solutions to Enterprise customers issues trough support cases and screen sharing meetings
● Replicate customer environments for testing purposes
● Troubleshoot issues reported by customers
● Understand customer's needs and set expectations accordingly.
● Find, reproduce and report bugs to the development team
Requisitos
- ● One year of experience in customer support roles
- ● Speak fluent English
- ● Troubleshooting skills
- ● Customer service skills
- ● Linux system administration skills
- ● Scripting (Bash, Powershell, python)
- ● Experience in application support roles
- ● Experience in Docker and/or Containers in general
- ● Windows system administrator skills
Beneficios
- Personalized English Classes once or twice per week (1 hour each class) if needed
- Remote culture always.
- Variacode Stock Options if the employee has been in the company for more than one year.
- Bonus:
- Two times in the year: September 18th and December 25th.
- 10% of the monthly salary if the employee has less than one year in the company.
- 15% of the monthly salary when the employee has been in the company for more than one year.
- 6 Paid Leave days in one year.
Additional Programs:
- 5% sales commissions if you bring a sales opportunity, and the opportunity is won.
- USD $500 if you bring a new employee using our referral program.
- USD $100 for computer rental.